Yewande Olusore

Planned, coordinated, and facilitated numerous community meetings, events, presentations, workshops, and seminars.

Managed comprehensive administrative tasks including drafting correspondences, reports, and agendas; organized training and support, and maintained robust filing systems for efficient data retrieval.

Spearheaded public awareness campaigns on critical community health issues, including malaria and HIV/AIDS prevention.

Cultivated strong relationships with individual and group donors, community organizations, and government agencies to secure vital funding for beneficiaries.

Directed and optimized the efficient day-to-day operations of the organization.

Managed and resolved customer and staff complaints, inquiries, and requests, ensuring strict adherence to Service Level Agreements and maintaining high service standards.

Led monthly branch visitations to assess and ensure the consistent implementation of service recommendations, providing detailed feedback to department heads to optimize bank-wide service delivery.

Identified root causes of issues within the Issues Management System (IMS) and developed effective corrective and preventive actions to enhance operational efficiency.

Provided high-quality service and support to both internal staff and external customers.

Cultivated and sustained strong, positive customer relationships.

Provided tailored, premium services to high net-worth customers.

Supervised bank tellers, overseeing daily cash transactions, verifying balances, and ensuring accurate debit and credit postings for secure vault transfers.

Provided on-the-job training and ongoing supervision to bank tellers, enhancing their performance and adherence to protocols.

Managed daily branch operations as acting Branch Head, ensuring seamless continuity and efficiency.

Administered salary and Western Union payments, and efficiently processed clearing cheques, ensuring timely proof rendition.

Ensured 24/7 operational efficiency of the branch's ATM as the designated Custodian.

Successfully resolved customer inquiries and concerns, leading to a 25% increase in customer satisfaction.

Educated customers on banking products and services, ensuring adherence to all bank guidelines and policies.

Cross-trained new customer service officers and provided mentorship to colleagues, fostering team development and service excellence.

Managed account openings and closures for diverse client segments (individual, corporate, government), maintaining accurate account information and executing necessary updates.

Achieved and maintained a 95% customer satisfaction rate throughout 2010.

Contributed to achieving 'issue-free branch' status for two consecutive quarters by expertly handling cashier duties, providing product assistance, and supporting marketing efforts.

Recognized as the 2nd best customer service officer bank-wide through a mystery shopper evaluation.

Served as Class Teacher for JS1, overseeing academic and pastoral development.

Instructed 125 junior secondary school students in English Language, fostering strong foundational skills.

Developed and delivered comprehensive English language lessons, and prepared/graded examinations to assess student progress.

Organized and delivered private tutoring sessions, achieving over 95% positive feedback from students and parents.

Invigilated and supervised internal and external examinations (WAEC/NECO), ensuring adherence to testing protocols.

Prepared 50 senior secondary school students for their final school leaving examinations, contributing to their academic success.

Led and motivated a high-performing team to successfully enhance and scale up operational efficiency.

Optimized processes for identifying and securing critical funding resources, enabling support for children and the less privileged through strategic NGO partnerships.

Designed and executed strategic programs and initiatives aligned with the organization's core mandate.

Oversaw budget implementation, ensuring timely collection and acquittal of all allocated finances to maintain fiscal integrity.

Cultivated strong relationships with partners and sponsors, and effectively planned and coordinated impactful relief programs.

Managed and oversaw collaborative efforts with NGOs and government stakeholders on children's campaigns, maximizing collective impact.

Provided oversight and strategic support for fundraising initiatives and grant proposal development for the foundation.

Designed and organized educational materials and engaging activities, specifically tailored to enhance cognitive, social, and emotional development for children.

Prepared comprehensive reports providing detailed insights into learner development and performance, informing targeted educational strategies.

Spearheaded the launch of the Girls-Support Center strategy, successfully engaging stakeholders and driving advocacy efforts to secure vital support.

Managed the transparent disbursement and meticulous monitoring of foundation grants, ensuring accountability and fostering trust with stakeholders.

Provided critical support and therapeutic guidance to children, youth, and women survivors of child abuse and domestic violence, facilitating emotional healing and self-understanding.

Empowered rural girls and women by facilitating access to formal education, vocational training, and skills development programs, fostering self-sufficiency.

Conducted comprehensive needs assessments, prepared detailed reports, and maintained meticulous client records to develop and review individualized service plans collaboratively with clients.

Conducted in-depth interviews and discussions with clients (individually, in families, and groups) to assess needs, capabilities, and challenges, determining optimal service requirements.

Managed and approved organizational expenditures within delegated authority, providing the CEO with comprehensive monthly financial reports.

Provided compassionate counseling and support to survivors of child abuse, sexual assault, domestic violence, and rape.

Conducted thorough assessments, prepared detailed reports, managed case files, and provided counseling; facilitated critical referrals to hospitals, legal and law enforcement agencies, and social services.

Delivered comprehensive financial, emotional, and developmental support to survivors and their families, aiding their recovery and reintegration.

Monitored and evaluated clients' physical, social, and emotional well-being throughout their intervention process.

Cultivated and sustained strong collaborative relationships with key individuals, donors, influencers, and partner organizations.

Orchestrated and led a large-scale sexual violence sensitization program, reaching over 5,000 secondary school children across Lagos State.

Analyzed and determined optimal staffing requirements to enhance organizational efficiency and management.

Engaged effectively with government officials and key stakeholders to advocate for and support child abuse and domestic violence survivors.

Initiated and successfully launched a child abuse prevention campaign, targeting schools to raise awareness and implement protective measures.

Directed the preparation and submission of competitive grant proposals, consistently ensuring full adherence to all guidelines and requirements.

Spearheaded the strategic development and successful implementation of comprehensive business plans.

Designed and coordinated impactful training programs for Internally Displaced Persons (IDPs) focused on entrepreneurship, nation-building, peace, and conflict resolution.

Directed daily operations for a team of 25 staff, enhancing staff management and fostering professional development.

Managed and oversaw multiple learning-focused units, including a Vocational School, an Enterprise Development Hub, an Employability Readiness Hub, and an Education Fund.

Collaborated with department heads and instructors to design and structure relevant, high-impact academic programs.

Partnered with Moodle to establish a Learning Management System (LMS) for the Enterprise Development Hub, significantly improving structured and accessible learning experiences.

Streamlined financial management practices, enhancing fiscal responsibility and operational efficiency.

Cultivated and secured strategic partnerships with key organizations (e.g., Bank of Industry, NYSC, Indofoods, AWIEF) for graduate employment fairs and enterprise development initiatives.

Developed and implemented a new business model and coordinated the revamp of the vocational center, resulting in a 20% increase in revenue.

Generated and presented comprehensive monthly reports on foundation activities, providing transparent updates on programs for Internally Displaced Persons (IDPs).

Empowered women and youth through entrepreneurial and skills development training, providing seed grants to facilitate the launch of small and medium enterprises.

Performed extensive research to identify and secure grant opportunities, ensuring alignment with organizational mission and strategic objectives.

Actively contributed to strategic discussions and decision-making during board meetings, shaping the organization's future direction.

Monitored grant expenditures meticulously, ensuring strict compliance with all funding requirements and organizational policies.